With Dameware Remote Support management tools from SolarWinds, you can control multiple Active Directory domains from one console — improving desktop support and administration for partners and customers.

SolarWinds’ Dameware remote support software offers powerful utilities that simplify and streamline routine tasks. Work with a single, easy-to-use tool to gain remote access and screen-sharing all PCs — Windows, Mac OS X, or Linux — in just a few clicks.

According to SolarWinds, in addition to the native remote control protocol, you can also initiate remote sessions using RDP and VNC protocols.

“Leverage built-in Intel vPro with AMT, Wake-on-LAN, and KVM support to gain access to computers that are powered off, sleeping, hibernating, or even crashed.”

Dameware Remote Support offers users the chance to save time, via in-session chat, file transfer, print and screenshot capture for straightforward and convenient remote troubleshooting.

Click here to read how Dameware helped a Global-500 pharmaceuticals company in Sweden.

Centrally manage helpdesk and asset management tasks

With Dameware from SolarWinds, you can start, stop, and restart Windows services, reboot Windows computers, view and stop or clear Windows processes and event logs, run custom scripts, edit or modify registries, copy and delete files, manage disks, shares or peripherals and more — even when those machines are outside the corporate firewall.

Simply send a remote connection link for the user to open and accept — no VPN is needed to begin a remote session.

In addition, Dameware Remote Support integrates with SolarWinds Web Help Desk, which means you can work with tickets and asset inventory information while already in a remote desktop session, enhancing productivity.

Using Dameware, Active Directory objects and WMI information can be quickly exported from remote Windows machines to demonstrate regulatory compliance and assist with corporate network management, managing group policies right from the console.

“Export system configurations in XML and CSV formats, and understand how each system in your network is configured, and more,” says SolarWinds. “Create an inventory of the software installed on each Windows system, export AD objects and attributes, or bulk-export configuration settings for selected computers.”

Contact QBS today to understand the full benefits of the SolarWinds portfolio.

( Photo by PublicCo on Pixabay )

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